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4,3″/5″ RAFFAELLO Display

(v 1.0)

To check and download all versions of this guide, go at the following link.

Updated to EN81-28:2018 regulation.

Safety and usage cautions

Before installing our products, we recommend you to consult the section about safety and usage cautions at the link below.


Raffaello 4.3″
With welded pins on 1,5/3 mm pushbutton panel

If you are replacing an existing position indicator, please verify that studs’ length is ≤ 8mm; if not, shorten them.
Raffaello 4.3″ (EN81-71)
With welded pins on 2/3 mm pushbutton panel
If you are replacing an existing position indicator, please verify that studs’ length is ≤ 8mm; if not, shorten them.
Raffaello 5″
With welded pins on backplate (for 1/1,5 mm pushbutton panel)
With welded pins on 2/3 mm pushbutton panel

Frontal mounted on 1/2 mm pushbutton panel

Wiring Instructions

Wiring of position and direction inputs

Pitagora 4.0
DMG CAN serial protocol

3-wires serial
Pitagora V3
Encoder DEUM
For more details please refer to the Encoder DEUM support page

DMG CAN serial protocol

3-wires serial

RS485 serial

Autonomous Positioning System
The Autonomous Positioning System for the DMG displays of the Raffaello, Giotto and Matisse series, allows to show the lift position and direction independently from the lift control panel. The interface uses the sensors signals installed on the top of car.

If available, it is possible to use the same position sensors used by the controller.
If NOT available, you have to install:
• 1 NO magnetic sensor on the cabin + 1 magnet at every floors for counting position.
• 1 NO/NC magnetic sensor on the cabin + 1 magnet at main floor for the RESET.

In this interface there is a CAN BUS serial line for piloting the position indicators of floor.
For all other functions (Voice Synthesizer, gong, indicators, etc.) please refer to the display technical support page.

Autonomous positioning System
Other Controllers
Proprietary CAN protocol

1 Wire / Floor
10 floors max.

1 Wire / Segment29 floors max. (-9, 0, 19)

Gray / Binary72 floors max. (-9, 0, 62)





Service messages can also be piloted, through serial bus, by the DMG controller or DEUM.M15 encoder.


This input triggers the gong.

If piloting is driven by DEUM ENCODER, a direct connection between the TRIGGER command and the Encoder is suggested.

External Arrows Wiring

MENU > Options > Graphic Options > Arrows > Hide


Setup KeyExit / BackAccess Menu KeyValue setting (>3 sec.)
Menu navigation keys
The display navigation menu is in English only; to see the correct menu items we recommend setting the DIDO website language to English.

Serial / PitagoraParallelCANBUS
Input Serial / 1 wire per floor / segment
Gray / Binary / Pos.Sensor
TKE / MEA / Autinor / CAN DMG
Audio SettingsGong Volume0-OFF / 1-MIN / 2 / 3 / 4-MAX
Buzzer Volume0-OFF / 1-MIN / 2 / 3 / 4-MAX
OptionsInterface OptionsDisplay ConfigurationCOP / LOP / LIP
Arrow ConfigurationDirection / Next Dir.
Car at FloorNo / Yes
Gong with NO ArrowsNo / Yes
CAN Baudrate250k, 125k, 10k, Auto
Convert MezzanineNo / Yes
Offset Value-9 / ... / 0 / ... / +9
First VisualizationBlank / Zero
Common SelectionNegative / Positive
Arrow TypeFixed arrows / Scrolling arrows
Enable AUX Signals10 + 0 / 6 + 4
Input Filtering0 ... 20
Gong from ArrowsNo / Yes
Screensaver timerDisabled / 10-20 / 30-60 / 60-120
Graphic OptionsFontDado / Classic Bold / Lagoon / Dot Matrix
Flat StyleSymbol colorWhite / Red / Orange / Blue / Gray / Black
Background colorBlack / Pacific Blue / Navy Blue / Reef Blue / Light Gray /White / Orange / Red
SpecialsWhite-Green / White-Lilac / Purple-Yellow / White-Gray
Gradient StyleStyleBlack & White / Red Passion / Gray Goose / Blue Shades
ColorGalaxy / Ocean Dream 2/1 / Reef Blue / Purple haze / ...
Floor SymbolsShow / Hide
ArrowsShow / Hide
Fixed Symbols PositionsNo / Yes
Filter Blinking SignalsNo / Yes
Message Mode OrientationAlternating / Fixed
OrientationLandscape (Horiz.) / Portrait (Vert.) / Rev.Landscape / Rev.Portrait
S1-S5 inputs ConfigurationsInput S1 / ... / S5
AUX Signals ConfigurationsAUX Signal 1 / 2 / 3 / 4
Adjusting audio level
Set up Raffaello as elevator car indicator or floor indicator
1) – Elevator car Position Indicator (default)
2) – Floor Position Indicator
Arrow setting up
1) – Direction arrows (default)
2) – Next direction arrows (instructions below)

Next Direction Arrows enabled from input
Gong and arrows light up only on the position indicators with the “NEXT DIRECTION” input powered.If the DEUM Encoder is used, please refer to the relevant manual

Next Direction Arrows locally programmed
Through the addressing procedure one can permanently assign to each indicator the information of the floor on which it is mounted; in this way, next direction arrows only light up at the floor where the elevator car is positioned.

Addressing procedure

1) – Connect all position indicators to the ENCODER or PLAYBOARD controller.
2) – Position elevator car on the floor of the Display which needs to be directed.
3) – Verify that the characters/numbers/letters visualized are the desired ones.
4) – Put a magnet in front of the indicator and wait for it to blink for 3 seconds for confirmation.
5) – Repeat procedure for each floor.

If the DEUM Encoder is used, please refer to the relevant manual

Enable “Car at Floor” signal from “NEXT DIR.” input
Set up the gong to be independent from arrows
Set up CAN BUS protocol transmission speed
Intermediate floors visualization
Set up floors OFFSET
Set up first visualization
1) – It does not display any numbers
2) – Lowest floor
Set up Parallel position common input
Set up scrolling arrows
1) – Fixed arrows
2) – Scrolling arrows
Enable auxiliary signals
a) – 10 Floor parallel inputs (X01÷X10) + 0 AUX Signals
b) – 6 Floor parallel inputs (X01÷
X06) + 4 AUX Signals (X07÷X10)

Set up the display delay of floor change
The display delay helps avoiding visualization errors during floor change.
Enable Gong from arrow input
The gong command is handled simultaneously with the arrows without connecting the “trigger” terminals.
Associate the floor position indicator with the duplex controllers
The parameter allows to assign the display (floor) to a unique controller. The Duplex-Light typology includes 2 controllers with a single BDU line and a maximum of 2 displays at the main floor.
This parameter can only be set with the CAN protocol on the Pitagora 4.0 system.

0) – To be associated with the lift car position indicator.
1) – The display will show the information of the MASTER controller.
2) – The display will show the information of the SLAVE controller.
3/4/5/6) – Future uses.
Enable energy saving function
“Energy saving” mode to reduce consumption when idle.
Set up Font
Set up flat Style Color
Set up gradient Style Color
Show/Hide position
Show/Hide arrows
Set up Symbols position
Landscape orientation modes only.If “Yes”, the symbols will stay in fixed positions independently of the arrow status.
Signalizations (visualization)
1) – Fixed or blinking signalizations (input from controller).
2) – Fixed signalizations.
Setting the signalization viewing mode
Set up Display orientation
Set up service message inputs
Set up auxiliary signal
Restore the factory settings
The display original factory settings will be restored and configurations will be deleted.
Customizations of floor
1) Car at floor
2) Set up Floor Numbers / Letters

Software Raffaello CODER

You can manage the lift data of the Raffaello display using the Raffaello CODER software (ask your sales referent).
Below a short guide.


Raffaello 4,3″

Dimensions132x80xh20 mm
138x100xh26 mm (EN 81-71)
Screen (Viewable area)95×74 mm / 480×272 pixel • 65.000 colors
Power supply (position input)12÷24V DC ±10%
12V DC: Max 102mA • 24V DC: Max 71mA
12V DC: Max 93mA • 24V DC: Max 50mA
Indicators inputsS1 / S2 / S3:
12÷24V DC ±10% (opto-isolated)
Impedance = 3Kohm
Operating temperature-10°C ÷ +50°C

Raffaello 5″

Dimensions125x96xh23 mm
Screen (Viewable area)111×63 mm / 480×272 pixel • 65.000 colors
Power supply (position input)12÷24V DC ±10%
12V DC: Max 103mA • 24V DC: Max 72mA
12V DC: Max 90mA • 24V DC: Max 50mA
Indicators inputsS1 / S2 / S3:
12÷24V DC ±10% (opto-isolated)
Impedance = 3Kohm
Operating temperature-10°C ÷ +50°C

Video Tutorial

The graphics parameters configuration

Offset value

The common programming



Fault description Raffaello 4,3" / 5"
Installation errors The display does not light upCheck for the presence of 12/24VdC voltage.
Make sure that the type of voltage complies with that required (direct voltage, not alternating, not rectified).
Check the correct polarity on the power terminals.
Even if the display seems off, check that the red FAIL led on the back is not on, if it is, in this case the problem would be of a different nature. Please contact DMG.
Press the PRG key and make sure that the menu does not appear. In this case the screen is black but without input it could give the idea of being turned off.
Steady red LEDDevice in FAIL. Indicates a Serious system ERROR, inherent in a hardware defect or other unresolvable defect. Please contact DMG.
Flashing red LEDDevice in FAIL. Indicates a generic system ERROR, in this case there may have been a problem relating to the graphic or fw programming of the device, an update via USB may be sufficient. Ex: the display shows "NO GRAPHIC FOUND" associated with the flashing red LED (see error messages).
The display does not show numbers and/or arrowsMake sure that the type and voltage value comply with those required for the inputs, make sure you have correctly set the type of common.
Long presses of the PRG key are not detected by the display.Update the display to the latest firmware version.
Error messages BLOCKED DEVICE INSERT CODEIf this message appears when you turn on the device, it means that it was not unlocked by mistake during production.
Please contact DMG.
Wrong recognition Coding interfaceFor displays that use coding interfaces (slots), the data of the inserted interface is shown on the screen at startup. If an inconsistency occurs, the defect is to be attributed to the HW.
The display shows the indication "E" followed by a number XIn this case, it is a generic error indication due to an incorrect setting of the display. Please contact DMG
Display defects The display shows vertical linesIf the lines are fixed and black, please contact DMG.
The display shows horizontal lines
The display is whitePlease contact DMG.
The display has inverted colors or with a "negative" effectPlease contact DMG.



1.0 (current version)Download PDF

Updated on 21 Novembre 2023
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