(v 1.1)
If you are looking for the older version of the Matisse display (V4), you can find it at this link:
https://dido.dmg.it/knowledge-base/matisse-v4/
To check and download all versions of this guide, go at the following link.
Updated to EN81-28:2018 regulation.
Safety and usage cautions
Before installing our products, we recommend you to consult the section about safety and usage cautions at the link below.
– Install away from heat sources.
– It is advisable to always install the display Matisse CPU in a vertical position.
Application areas
The Matisse R5 is the electronic brain that controls DMG’s most innovative visual & media systems
A) – Matisse Multimedia (dimensions: 7″ / 10,1″ / 15,6″ / 21,5″)
B) – Matisse Touch (dimensions: 15,6″ / 21,5″) – see details the relevant page
C) – Matisse DSD (dimensions: 15,6″) – see details on the relevant page
D) – Matisse Mirage (Matisse CPU + TV screen)
Matisse Media-HUB
Media-HUB system is the DMG solution for managing and updating in “broadcasting” mode the contents of Matisse displays on system where Internet access is not possible. This solution allows easy updating of Matisse displays located within the same building, taking advantage of the characteristics of a “closed” network. See details on the relevant page
Mounting
The mounting steps refer to the Matisse Multimedia display. For the other application areas see the relative pages.
Matisse 7″
With welded pins on 1,5/3 mm faceplate
A) – These 3 components may have already been assembled in DMG.
With pins on backplate (for 1/2 mm pushbutton panel)
1) – Assemble all the components.
2) – First of all remember to remove the double-sided tape from the subplate.
A) – These 3 components may have already been assembled in DMG.
A) – These 3 components may have already been assembled in DMG.
With pins on backplate (for 1/2 mm pushbutton panel)
1) – Assemble all the components.
2) – First of all remember to remove the double-sided tape from the subplate.
A) – These 3 components may have already been assembled in DMG.
Matisse 10,1″
With studs on 1,5/3 mm faceplate
Matisse BIG (15,6″ / 21,5″)
With studs on 1,5/2 mm faceplate
| TFT | DIMENSIONS: (X x Y x H) | CUT-OUT (V x W - R) | STUDS SxT |
|---|---|---|---|
| TFT 15,6" | 232,5 x 430,5 x 44 | 192.6x343,6 mm - R0,1 | 413x100 |
| TFT 21,5" | 324,5 x 564,5 x 49 | 266.6x475,6 mm - R0,1 | 547x140 |
Matisse 15,6″ U.S. version
With studs on 1,5/2 mm faceplate
| TFT | DIMENSIONS: (X x Y x H) | CUT-OUT (V x W - R) | STUDS SxT |
|---|---|---|---|
| TFT 15,6" | 244 x 374 x 49,5 | 195x346 mm - R0,25 | 152,4x228,6 |
Matisse 15,6″ (EN81-71)
With studs on 2/3 mm faceplate
ESYSPK2 external speaker (option)
Back view
(*) – TFT 7″
(**) – TFT 10,1″
(***) – Version with welded pins
(****) – Version with backplate and biadhesive
(*) – TFT 7″(**) – TFT 10,1″
(***) – Version with welded pins
(****) – Version with backplate and biadhesive
Layout
Matisse R5 LOW version (7″ / 10,1″)
A) – DMG interface cards
B) – Programming keys
C) – USB interface (Loading files and updates with USB / Connecting an external camera)
D) – ETHERNET/LAN interface (Network connections)
E) – SIM card / MicroSD card (Background music / Advertisement videos / Expanding storage)
F) – Power Supply
G) – Signals inputs
H) – Trigger for Speech synthesizer and gong
I) – Dry contact output
L) – External speaker
M) – Stand-alone I2C device
Matisse R5 EXT version (15,6″ / 21,5″ / Matisse DSD / Matisse CPU / Matisse Mirage)
A) – DMG interface cards
B) – Programming keys
C) – USB interface (Loading files and updates with USB / Connecting an external camera)
D) – ETHERNET/LAN interface (Network connections)
E) – SIM card / MicroSD card (Background music / Advertisement videos / Expanding storage)
F) – Power Supply
G) – Signals inputs
H) – Trigger for Speech synthesizer and gong
I) – Dry contact output
L) – External speakers (stereo)
M) – Stand-alone I2C device
N) – Stand-alone USB device
O) – HDMI interface (Connecting an external monitor/TV)
P) – Optional prewired power supply (5,5mm standard jack) – 40W AC/DC 100-240Vac 24Vdc 1.66A
Wiring Instructions
Position & Direction Input Wiring
Power Supply
Check that the display panel has been ground connected.Matisse R5 LOW version (7″ / 10,1″)
A) – EWS.AL224 – Optional power supply (0.75A – 18W – 24V)
Matisse R5 EXT version (15,6″ / 21,5″ / Matisse DSD / Matisse CPU / Matisse Mirage)
B) – EWS.AL224_100 – Optional power supply (4.2A – 100W – 24V)
C) – Optional prewired power supply (5,5mm standard jack) – 40W AC/DC 100-240Vac 24Vdc 1.66A
Pitagora 4.0
DMG CAN serial protocol
DMG
3-wires serial
DMG
3-wires serial
Pitagora V3
Encoder DEUM
For more details please refer to the Encoder DEUM support pageDMG CAN serial protocol
DMG
3-wires serial
RS485 serial
Autonomous Positioning System
The Autonomous Positioning System for the DMG displays of the Raffaello, Giotto and Matisse series, allows to show the lift position and direction independently from the controller. The interface uses the sensors signals installed on the top of elevator car.
If available, it is possible to use the same position sensors used by the controller.
If NOT availale, you have to install:
• 1 NO magnetic sensor on the cabin + 1 magnet at every floors for counting position.
• 1 NO magnetic sensor on the cabin + 1 magnet at main floor for the RESET.
In this interface there is a CAN BUS serial line for piloting the position indicators of floor.
For all other functions (Voice Synthesizer, gong, indicators, etc.) please refer to the display technical support page.
Autonomous positioning System
If available, it is possible to use the same position sensors used by the controller.
If NOT availale, you have to install:
• 1 NO magnetic sensor on the cabin + 1 magnet at every floors for counting position.
• 1 NO magnetic sensor on the cabin + 1 magnet at main floor for the RESET.
In this interface there is a CAN BUS serial line for piloting the position indicators of floor.
For all other functions (Voice Synthesizer, gong, indicators, etc.) please refer to the display technical support page.
Autonomous positioning System
Other Controller
Proprietary CAN protocol
1 Wire / Floor
10 floors max.
1 Wire / Segment
29 floors max. (-9, 0, 19)
Gray / Binary
72 floors max. (-9, 0, 62)
TKE/MEA/Autinor
1 Wire / Floor
10 floors max.1 Wire / Segment
29 floors max. (-9, 0, 19)Gray / Binary
72 floors max. (-9, 0, 62)TKE/MEA/Autinor
Wiring of service messages
Matisse R5 LOW version (7″ / 10,1″)
A) – S5 – Reservation / Firefighters operation
B) – S3 – Overload
C) – S2 – Communication established
D) – S1 – Alarm sent
E) – S4 – Antipanic light (Make sure the batteries are charged)
Service messages can also be piloted, through serial bus, by the DMG controller or DEUM.M15 encoder.
Matisse R5 EXT version (15,6″ / 21,5″ / Matisse CPU / Matisse Mirage)
A) – S5 – Reservation / Firefighters operation
B) – S3 – Overload
C) – S2 – Communication established
D) – S1 – Alarm sent
E) – S4 – Antipanic light (Make sure the batteries are charged)
Service messages can also be piloted, through serial bus, by the DMG controller or DEUM.M15 encoder.
TRIGGER Wiring
TRIGGER Wiring
This input triggers voice messages on voice sinthesyzer and gong.
No polarity
If piloting is driven by DEUM ENCODER, a direct connection between the TRIGGER command and the Encoder is suggested.
No polarityIf piloting is driven by DEUM ENCODER, a direct connection between the TRIGGER command and the Encoder is suggested.
External speaker Wiring
Matisse R5 LOW version (7″ / 10,1″)
External speaker is mandatory to play sound.
Matisse haven’t any integrated speaker.
Matisse R5 EXT version (15,6″ / 21,5″ / Matisse CPU / Matisse Mirage)
External speaker is mandatory to play sound because of Matisse haven’t any integrated speaker.
This device is suitable for reproducing stereo sound.
Advanced Functions
Network Connections
Connection of a Matisse R5 display in a Pitagora 4.0 system
This connection is made via the Telemaco II 4G modem supplied by DMG.
More information at this link.
Direct connection with Matisse R5
Connection via ethernet extenders
A) – Machine Room
B) – Shaft
C) – Top of cabin
D) – Matisse R5 position indicator in the elevator car.
More information at this link.
Direct connection with Matisse R5
Connection via ethernet extenders
A) – Machine Room
B) – Shaft
C) – Top of cabin
D) – Matisse R5 position indicator in the elevator car.
Connection of a Matisse R5 display in a NON Pitagora 4.0 system
Follow the instructions provided with the device
Direct connection with Matisse R5
Connection via ethernet extenders
A) – Machine Room
B) – Shaft
C) – Top of cabin
D) – Matisse R5 position indicator in the elevator car.
Direct connection with Matisse R5
Connection via ethernet extenders
A) – Machine Room
B) – Shaft
C) – Top of cabin
D) – Matisse R5 position indicator in the elevator car.
Connecting a Matisse R5 display using a Wi-Fi bridge
If a Wi-Fi network is already installed in the elevator system, the Wi-Fi bridge device can be used to connect to it.
(Follow the instructions provided with the device)
A) – Existing Wi-Fi network
B) – Wi-Fi bridge device
(Follow the instructions provided with the device)
A) – Existing Wi-Fi network
B) – Wi-Fi bridge device
Connecting multiple Matisse R5 / DSD displays
It is possible to connect multiple Matisse R5 / DSD displays via a HUB.
Below is a schematic diagram of the wiring.
A) – Hub device to connect the modem to multiple Matisse R5 / DSD displays
B) – Modem
C) – Matisse R5 / DSD displays
Below is a schematic diagram of the wiring.
A) – Hub device to connect the modem to multiple Matisse R5 / DSD displays
B) – Modem
C) – Matisse R5 / DSD displays
Connecting an external monitor
Connecting an external monitor
For the EXT version of Matisse R5 only
A) – HDMI Monitor/TV
B) – HDMI Cable or HDMI/DVI adapter (NOT supplied)
A) – HDMI Monitor/TV
B) – HDMI Cable or HDMI/DVI adapter (NOT supplied)
Connecting an external camera
Connecting an external camera
Matisse supports USB cameras if they are Linux UVC compatible. A list of
compatible devices may be found on:
http://www.ideasonboard.org/uvc/#devices or refer to DMG help desk.
Use “MosaicONE” online software to add a “Local Camera Widget” to your layout.
compatible devices may be found on:
http://www.ideasonboard.org/uvc/#devices or refer to DMG help desk.
Use “MosaicONE” online software to add a “Local Camera Widget” to your layout.LIVE+ – Connecting a video surveillance system (Pitagora system only)
LIVE+ – Connecting a video surveillance system (Pitagora system only)
LIVE + is an integrated video surveillance system for lifts and is available as a component of the Pitagora system. It allows the monitoring of landing areas from the lift car and enables door opening only after explicit consent of the passenger.
– With LIVE+ the DMG controller can define one or more “protected floors” of the lift.
– A webcam positioned in the exit area of the protected floor, and connected to the lift car Matisse display, shows the entrance before doors are open.
– The Matisse display prompts the passenger to confirm door opening through the pressure of the door open button within’ 10 seconds of arriving at the protected floor.
– If no consensus is given, the lift keeps doors closed and returns to the previous floor.
LIVE+ adopts commercial IP cameras for the protected floors and a LAN network (existing or new) to allow the communication between the Matisse display and the cameras.
Below is a basic connection diagram.
A) – Travelling cable
B) – Push the button to open the doors
– With LIVE+ the DMG controller can define one or more “protected floors” of the lift.
– A webcam positioned in the exit area of the protected floor, and connected to the lift car Matisse display, shows the entrance before doors are open.
– The Matisse display prompts the passenger to confirm door opening through the pressure of the door open button within’ 10 seconds of arriving at the protected floor.
– If no consensus is given, the lift keeps doors closed and returns to the previous floor.
LIVE+ adopts commercial IP cameras for the protected floors and a LAN network (existing or new) to allow the communication between the Matisse display and the cameras.
Below is a basic connection diagram.
A) – Travelling cable
B) – Push the button to open the doors
Settings
Menu navigation
The Matisse R5 platform has a new very intuitive interface menu graphically aligned to the cloud “MosaicONE”.
All Graphic and functional settings for lift use can be set only and exclusively through the MosaicONE cloud sw; instead, the system and diagnostics settings can be set via the internal menu.
The navigation of the menu can be done either from the keypad on the display or via a mouse connected to the USB interface. If you also want to connect a keyboard, it would be sufficient to connect a Dongle device to the USB interface and then connect the mouse and keyboard wirelessly.
Obviously the device must be powered.
Access to the navigation menu:
– With on-board keypad: press ok
– With USB mouse and Matisse Touch devices: click 5 times on the top right screen
Setting the menu navigation language
Information on the installed Matisse R5
Menu – Status
Setting the encoding protocol and offset
Menu – Interface options
Here it is possible to set the parameters required for the correct functioning of the device. The parameters change according to the connected interface.
A) – Setting the display delay at the change of floor. The display delay helps avoiding visualization errors during the floor change.
0 (disabled)
1 (100 ms)
———
20 (2000 ms)
A) – Setting the display delay at the change of floor. The display delay helps avoiding visualization errors during the floor change.
0 (disabled)
1 (100 ms)
———
20 (2000 ms)
Setting the energy saving function and a dry contact on the terminals S1/…/S5
Menu – Signal input
A) – It is possible to activate a dry contact by associating it directly with one of the signals present on board (S1-S5) which, once powered, will control the contact. It is also possible to set the activation or deactivation delay as needed.
B) – It is possible to activate the energy saving function by associating it directly with one of the signals present on board (S1-S5).
Volume setting of all functions (Master) and multimedia
Menu – Audio mixer
Audio Master: Set the volume of all functions
Date & time settings
Menu – Clock settings
Matisse has a built in clock. In the event of a power failure, the board will maintain the parameters relating to the date and time for 72h, after which it will be essential to re-enter the parameters manually (if not connected to the network).
Setting the language, backlight and screen rotation
Menu – Screen settings
Screen rotation is used more for external monitors; you can rotate the image 180 °.
The backlight values of the screen will remain fixed and should not be confused with the power saving function.
Information on the network connections status
Menu – Networking
Information on the connection status to the MosaicONE cloud sw and related diagnostics.
Menu – MosaicONE
For information on how to associate Matisse R5 to the MosaicONE sw, see the section “Pairing with MosaicONE software” of the DIDO web page on MosaicONE.
Matisse R5 update
Menu – USB
The USB menu is for the Matisse R5 firmware update only; no Multimedia functions available.
To update devices not connected to the internet, proceed as follows:
1) – Export the chosen configuration (.MPACK) from the MosaicONE cloud software.
2) – Copy the file to USB memory in .ZIP format.
3) – Insert the memory directly into the USB port of the Matisse R5 display and use the contextual menu.
To update devices not connected to the internet, proceed as follows:
1) – Export the chosen configuration (.MPACK) from the MosaicONE cloud software.
2) – Copy the file to USB memory in .ZIP format.
3) – Insert the memory directly into the USB port of the Matisse R5 display and use the contextual menu.
Online help
Menu – Online help
The online help is linked directly to the DMG DIDO web page for the Matisse R5. Here you will find all the information for installing, connecting and programming the device.
The device must be connected to the internet.Datasheet
| 7" | 10,1" | 15,6" | 21,5" | |
| Overall dimensions (WxH) | 178 x 144 mm Horizontal | 243 x 169 mm Horizontal | 232,5 x 430,5 mm Vertical | 324,5 x 564,5 mm Vertical |
| Depth (from front plate | 22,6 mm | 38,5 mm | 43,5 mm | 43,5 mm |
| Screen dimensions | 156,5 x 88,5 mm | 222 x 124,6 mm | 192,0 x 243,0 mm | 266,0 x 475,0 mm |
| Viewing area | 154,9 x 85,9 mm | 222,7 x 125,3 mm | 193,6 x 344,2 mm | 248,3 x 476,6 mm |
| Resolutions | 1024 x 600 px 65.000 colours | 1920 x 1080 px 65.000 colours |
||
| IPS screen | Yes | |||
| Power supply | 24V DC ±10% | |||
| Absorption (24V) | 270 mA | |||
| Absorption in Emergency mode with S4 at 24Vdc | 240 mA | |||
| Operating temperature °C | -10°C / 50°C | |||
| Storage temperature °C | -20°C / 60°C | |||
| Mass storage | 8 GB EMMC | |||
| RAM | 2 GB LPDDR4 | |||
Software
Troubleshooting
| Fault description | All Matisse visual & media systems | |
|---|---|---|
| Installation errors | The display does not light up | Check for the presence of 24VdC voltage. |
| Make sure that the type of voltage complies with that required (direct voltage, not alternating, not rectified). | ||
| Check the correct polarity on the power terminals. | ||
| Even if the display seems off, check that the red FAIL led on the back is not on, if it is, in this case the problem would be of a different nature. Please contact DMG. | ||
| Check that the characteristics of the system can meet the consumption requirements in terms of current of the devices, as recommended and for correct operation, it may be necessary to use additional power supplies (available from DMG). | ||
| Display Flashes or restarts continuously | Make sure that the type and voltage value comply with those required, if the problem persists it can be attributed to a HW defect. | |
| Steady red LED | Device in FAIL. Indicates a Serious system ERROR, inherent in a hardware defect or other unresolvable defect. Please contact DMG. | |
| Flashing red LED | Device in FAIL. Indicates a generic system ERROR, in this case there may have been a problem relating to the graphic or fw programming of the device, an update via USB may be sufficient. Ex: the display shows "NO GRAPHIC FOUND" associated with the flashing red LED (see error messages). | |
| The display does not show numbers and/or arrows | Make sure that the type and voltage value comply with those required for the inputs, make sure you have correctly set the type of common. | |
| Error messages | High display temperature Device is on standby. Wait for temperature to decrease. The system will start automatically | This is an "alert" message. The device has detected a rise in temperature. The system automatically shuts down all the functions (except those for the lifts) to allow you to return to the permitted values. The prolongation of this defect causes the block of the device (see next point) |
| Display malfunction detected Please contact technical assistance | This is a serious error message. It causes the system to block and can occur in 2 ways: 1 - the alert message of the previous point occurs 10 times (the causes are those reported in this point) 2 - the temperature rise is extremely fast. This causes the system to interpret the defect as an assembly problem and in any case label it as "potentially harmful". in this case it is not possible to intervene remotely. |
|
| Wrong recognition Coding interface | For displays that use coding interfaces (slots), the data of the inserted interface is shown on the screen at startup. If an inconsistency occurs, the defect is to be attributed to the HW. | |
| The display turns on but does not start up or freezes during start up | This defect manifests itself with the missing screen of the penguins of the "Linux" operating system or with the interruption of the DMG writing (which behaves like a loading bar); if either of these conditions occurs, please contact DMG. | |
| The display turns black after functioning but restarts correctly after forced restart. Only for Matisse 15,6", 18,5", 21,5" | This defect was detected ONLY on LVDS screens and therefore all Matisse BIGs (DSD -Touch and NOT). Please contact DMG. | |
| The display shows the indication "E" followed by a number X | In this case, it is a generic error indication due to an incorrect setting of the display. Please contact DMG | |
| No connection | The display does not connect to the Internet. | MAIN CAUSES: 1 - if using a SIM with 4G router (Telemaco II or Teltonika), check signal quality. 2 - if a SIM with a 4G router is used (Telemaco II or Teltonika), check traffic availability. 3 - if a SIM with a 4G router is used (Telemaco II or Teltonika), check that a DATA plan is active. 4 - Make sure that the ETHERNET connection is direct or with dedicated devices (HUB, Extender etc). 5 - avoid splices and extensions directly on the ETHERNET cable. 6 - check for the presence of Firewall. USEFUL CHECKS TO PERFORM: 1 - Check that the green LED on the back (ETHERNET port) flashes when the network cable is connected. 2 - Only with Matisse R5, make sure that the LEDs on the ETHERNET connector are on (steady yellow and flashing green). 3 - if DHCP connection check in the menus that the device takes an automatic IP. 4 - Only with Matisse R5, connect to the DIDO web page directly from the device menu. |
| Display defects | The display shows vertical lines | If the lines are fixed and black, please contact DMG. |
| The display shows horizontal lines | ||
| The display is white | Please contact DMG. | |
| The display has inverted colors or with a "negative" effect | Please contact DMG. | |
Download
| Reference | Version | Link |
|---|---|---|
| 1.0 | Download PDF (English) | |
| Added U.S. version | 1.1 | Download PDF (English) |
