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Matisse Multimedia Display

(v 2.9)

To check and download all versions of this guide, go at the following link.

Updated to EN81-28:2018 regulation.

Safety and usage cautions

Before installing our products, we recommend you to consult the section about safety and usage cautions at the link below.

Note: The Matisse 18.5″ display is no longer produced.


Matisse 7″
With welded pins on 1,5/3 mm faceplateIf you are replacing an existing position indicator, please verify that studs’ length match the above mentioned one; if not, please shorten them.
Matisse 10,1″
With studs on 1,5/3 mm faceplate

A) – ESYSPK2 external speaker (option)
Matisse BIG (15,6″/18,5″/21,5″)
With studs on 1,5/2 mm faceplate
TFT 15,6"232,5 x 430,5 x 44192.6x343,6 mm - R0,1413x100
TFT 21,5"324,5 x 564,5 x 49266.6x475,6 mm - R0,1547x140
Matisse 15,6″ (EN81-71)
With studs on 2/3 mm faceplate

Wiring Instructions


Power Supply
Check that the display panel has been ground connected.

Matisse 7″ / 10,1″ / CPU onlyA) – EWS.AL224 – Optional power supply (0.75A – 18W – 24V)

Matisse 15,6″ / 18,5″ / 21,5″
B) – EWS.AL224_100 – Optional power supply (4.2A – 100W – 24V)
Pitagora 4.0
DMG CAN serial protocol

3-wires serial
Pitagora V3
Encoder DEUM
For more details please refer to the Encoder DEUM support page

DMG CAN serial protocol

3-wires serial

RS485 serial
Autonomous Positioning System
The Autonomous Positioning System for the DMG displays of the Raffaello, Giotto and Matisse series, allows to show the lift position and direction independently from the controller. The interface uses the sensors signals installed on the top of elevator car.

If available, it is possible to use the same position sensors used by the controller.
If NOT availale, you have to install:
• 1 NO magnetic sensor on the cabin + 1 magnet at every floors for counting position.
• 1 NO magnetic sensor on the cabin + 1 magnet at main floor for the RESET.

In this interface there is a CAN BUS serial line for piloting the position indicators of floor.
For all other functions (Voice Synthesizer, gong, indicators, etc.) please refer to the display technical support page.

Autonomous positioning System
Other Controller
Proprietary CAN protocol

1 Wire / Floor
10 floors max.

1 Wire / Segment29 floors max. (-9, 0, 19)

Gray / Binary72 floors max. (-9, 0, 62)



A) – S6 – Emergency Operation / Firefighters operation

B) – S5 – Reservation

C) – S3 – Overload

D) – S2 – Communication established

E) – S1 – Alarm sent

F) – S4 – Antipanic light (Make sure the batteries are charged)

Service messages can also be piloted, through serial bus, by the DMG controller or DEUM.M15 encoder.


This input triggers voice messages on voice sinthesyzer and gong.

No polarity

If piloting is driven by DEUM ENCODER, a direct connection between the TRIGGER command and the Encoder is suggested.


External speaker is mandatory to play sound.
Matisse haven’t any integrated speaker.

Advanced Functions

Network Connections

Network Connections
Direct connection with Matisse

Connection via ethernet extenders

A) – Machine Room
B) – Shaft
C) – Top of cabin
D) – Matisse position indicator in the elevator car

DHCP Setting

Network setup (if DHCP disabled)

E) – To edit any IP address or subnet, please use the four sub parameters provided for each address.

Web contents

Use “MosaicONE” online software to add Web based contents like Meteo Widget or Web View Widget.

Videos & Music playback

Videos & Music playback
MATISSE has 256 MBytes of available user space. You can use a USB Stick to load music and videos on device. Use a micro SD Card to extend device storage space in case large media contents are needed. Please refer to section “compatible Media Formats” for more details.

Loading files and updates with USB

When a USB stick is plugged, the related menu page will be automatically showed.

Advertisement videos ( + expanding storage)

You can create an initial playlist and expand it creating a folder named “adverts” on the micro SD card. Videos in the folder will be automatically loaded in the playlist.

Use “MosaicONE” online software to add an “Advertisement Video Widget” to your layout.

Background music ( + expanding storage)

If background music player is enabled, you can expand the playlist memory creating a folder named “music” on the micro SD card. Files in the folder will be automatically loaded in the playlist.

A) – Enable background music player (see “Setting CARUSO speech synthesizer” section => “advanced features”).
B) – Background music playback volume (see “Setting Audio Level” section => “Detailed audio level adjusting”).
C) – Night-time background music playback volume (see Setting Audio Level” section => “Detailed audio level adjusting”).

Connecting an external camera

Connecting an external camera
Matisse supports USB cameras if they are Linux UVC compatible. A list of
compatible devices may be found on:
http://www.ideasonboard.org/uvc/#devices or refer to DMG help desk.

Use “MosaicONE” online software to add a “Local Camera Widget” to your layout.

Connecting an external monitor

Connecting an external monitor

A) – HDMI Monitor/TV
B) – HDMI Cable or HDMI/DVI adapter (NOT supplied)


Value setting / Menu enteringBrowse options at current levelExit / Back
Navigation menu keys
Menu itemMenu contents
LanguageHere you can change menu language on the basis of available translatikons.
EncodingElevator communication protocol selection.
Interface optionsParameters in this window are input protocol specific.
Visualizations of floorIn this window you can configure symbols associated to each floor. It is only available for input protocols associated to parallel interface
Audio optionsConfigure all parameters associated to the DMG Caruso integrated speech synthesizer.
Audio volumesHere you can configure all volumes for different types of audio and video content. Every volume is splitted in day-time and night-time. In the same window you can confiure the time schedulings.
Screen settingsConfigure all parameters to set up resolution of an HDMI external monitor (if present).
Data & Time settingsMatisse has a built in clock. In the event of a power failure, the board will maintain the parameters relating to the date and time for 72h, after which it will be essential to re-enter the parameters manually (if not connected to the network).
NetworkHere you can configure ethernet network connections. Both DHCP and static addressing are supported.
User filesHere you can manage audio and video files loaded in device memory and micro SD card.
MosaicONEHere you can register the device to the "Mosaic ONE" remote management system.
USB sticksHere you can browse files on the USB stick you plugged in and load content on device.

Interface options

Setting floor offset
Setting startup screen

1) – It does not display any numbers
2) – Lowest floor
Setting common input
Setting the display delay of floor change
The display delay helps avoiding visualization errors during floor change.

Visualizations of floor

Visualizations of floor
In this screen you can assign visualization to every floor without the need of bringing the elevator car at floor to be assigned.

A) – Floor
B) – Symbol (1°, 2°, 3°, 4°)
C) – Available symbols

Audio options (Setting CARUSO speech synthesizer)

Basic programming
“Floor to message” association is automatic for every language.
Advanced features

A) – Play Gong at floor (Triple Gong)
B) – Direction messages type
C) – Direction messages timing
D) – Voice announcements second language (Automatic)
If enabled, the second language message is played after the first.
E) – Trigger to Floor announcement delay
Allows you to choose the delay of the message playback.
F) – Enable background music player
G) – Current floor First Audio message library
G1) – Current floor First Audio message file
H) – Current floor Second Audio message library
H1) – Current floor Second Audio message file
I) – Restore default audio settings
L) – Allows you to modify the messages associated with the floor where the elevator car is currently located.

Audio volumes

Adjusting master audio level
Sets the overall device output volume.

A) – Master system volume
B) – Night-Time Master system volume
Detailed audio level adjusting

A) – Voice announcements volume
A1) – Night-time voice announcements volume
A2) – Audio level adjusting of direction, floor and signaling messages.
B) – Background music playback volume
B1) – Night-time background music playback volume
C) – Advertisements volume
C1) – Night-time Advertisements volume
D) – Signaling videos volume
D1) – Night-time Signaling videos volume
E) – Video announcement volume at floors
E1) – Night-time video announcement volume at floors
Adjusting start / end night time
A) – Night-time period start time
B) – Night-time period end time
C) – 0 (Midnight)

Compatible Media Formats

Supported Video File FormatsSupported Audio File FormatsSupported Image File FormatsSupported Video CodecsSupported Audio Codecs
*.3gp*.mngVp8Ogg Vorbis

The device support of a certain video type does not necessarily mean that it can be correctly played. Both codecs used to encode audio and video streams inside the file must be supported.

The maximum resolution of the videos is 800x600px

Available Graphic Elements

MosaicONE online software allowes customization of graphics.

BackgroundCan be: an image, a sequence of images,an animation (Gif or Mng) or a video.
PictureYou can add an unlimited amount of static, animated or scrolling pictures to layout.
TextYou can add an unlimited amount of texts to layout. All text graphic features of text are customizable.
Signals viewerYou can visualize Signals as icon, text (fixed or scrolling) or both together. You can also associate an entirely dedicated layout to any signal.
Position IndicatorVisualization of elevator car position.
Direction IndicatorVisualization of elevator car travel direction.
PanelYou can create colored surfaces with configurable transparency.
ClockYou can add an unlimited amount of clocks with different graphics and time zones.
The clock automatically switches to summer time.
Date and TimeYou can add an unlimited amount of date and time in text format.
Video AdvertiseYou can create a rectangular window where a video playlist will be reproduced continously.
Video SignalsYou can create a rectangular window where a signal associated video will be played upon signal activation.
Video at floorYou can create a rectangular window where a floor associated video will be played. Reproduction is triggered by when the cabin stops at associated floor (Trigger signal active).
Local CameraYou can create a rectangular window where an USB camera video stream will be rendered.
Remote CameraYou can create a rectangular window where a IP camera video stream will be rendered
HTML viewer (*1)You can create rectangular window where arbitrary HTML contents will be rendered.
Meteo (*2)Widget shows meteo forecasts for current and next day in a specified city (source yahoo meteo).
Browser (*2)You can create a rectangular surfaces where web pages will be visualized with autoscrolling.

(*1) – Web Internet connection might be necessary if web data sources are used.

(*2) – Internet connection required.

Pairing with MosaicONE software

To see the procedure for pairing a Matisse / DSD device with the MOSAICONE cloud software, visit the link below
Procedure to pairing Matisse/DSD with MOSAICONE


Dimensions 7"177,8 x 144 mm (H 20,7 mm)
10,1"243 x 169 mm mm (H 35,5 mm)
15,6"232,5 x 430,5 mm (H 44 mm)
15,6" (EN81-71)271 x 465 mm (H 49 mm)
18,5"284 x 497,5 mm (H 49 mm)
21,5"324,5 x 564,5 mm (H 49 mm)
Screen (Viewable area) 7"155 x 94 mm • 800 x 480 pixel • 65.000 colors
10,1"222,7 x 125,3 mm • 1024 x 600 pixel • 65.000 colors (IPS screen)
15,6"193,6 x 334,2 mm • 1920 x 1080 pixel • 65.000 colors
18,5"230 x 409 mm • 1920 x 1080 pixel • 65.000 colors
21,5"268,1 x 476,6 mm • 1920 x 1080 pixel • 65.000 colors
Power supply (position input) 7"/10" = 24V DC ±10% (*) • 15,6"/18,5"/21,5" = 24V DC ±10%
(*) Only 24V rms ±10% if a rectified only (unregulated) voltage source is used.
USB: +5V (max 5.25V)
Absorption DISPLAY
24Vdc: Max 270mA (7") • Max 330mA (10,1") • Max 150mA (Matisse CPU)
Max 600mA (15,6") • Max 700mA (18,5") • Max 800mA (21,5")
12Vdc: Max 380mA (7") • Max 440mA (10,1")
24Vdc: Max 240mA (7") • Max 260mA (10,1")
Indicators inputs S1 / S2 / S3 / S4 / S5 / TRIGGER:
12÷24V DC ±10% (opto-isolated)
impedance = 3Kohm
Operating temperature -20°C ÷ +60°C
Hardware specifications RAM1 GByte DDR3
Storage300 Mbyte available internal storage + SD Card
On board connectivityEthernet: 10/100/1000 Mbit/s; 1 x USB 2.0 Host; 1 HDMI 1.4
Audio1W on 8 Ohm Output speaker (External speaker is mandatory)
Other features1 x Emergency/Battery supply input; Real Time Clock
4 Buttons UI navigation;

Video Tutorial


Firmware update


Fault description All Matisse visual & media systems
Installation errors The display does not light upCheck for the presence of 24VdC voltage.
Make sure that the type of voltage complies with that required (direct voltage, not alternating, not rectified).
Check the correct polarity on the power terminals.
Even if the display seems off, check that the red FAIL led on the back is not on, if it is, in this case the problem would be of a different nature. Please contact DMG.
Check that the characteristics of the system can meet the consumption requirements in terms of current of the devices, as recommended and for correct operation, it may be necessary to use additional power supplies (available from DMG).
Display Flashes or restarts continuouslyMake sure that the type and voltage value comply with those required, if the problem persists it can be attributed to a HW defect.
Steady red LEDDevice in FAIL. Indicates a Serious system ERROR, inherent in a hardware defect or other unresolvable defect. Please contact DMG.
Flashing red LEDDevice in FAIL. Indicates a generic system ERROR, in this case there may have been a problem relating to the graphic or fw programming of the device, an update via USB may be sufficient. Ex: the display shows "NO GRAPHIC FOUND" associated with the flashing red LED (see error messages).
The display does not show numbers and/or arrowsMake sure that the type and voltage value comply with those required for the inputs, make sure you have correctly set the type of common.
Error messages High display temperature
Device is on standby.
Wait for temperature to decrease.
The system will start automatically
This is an "alert" message. The device has detected a rise in temperature. The system automatically shuts down all the functions (except those for the lifts) to allow you to return to the permitted values. The prolongation of this defect causes the block of the device (see next point)
Display malfunction detected
Please contact technical assistance
This is a serious error message. It causes the system to block and can occur in 2 ways:
1 - the alert message of the previous point occurs 10 times (the causes are those reported in this point)
2 - the temperature rise is extremely fast. This causes the system to interpret the defect as an assembly problem and in any case label it as "potentially harmful". in this case it is not possible to intervene remotely.
Wrong recognition Coding interfaceFor displays that use coding interfaces (slots), the data of the inserted interface is shown on the screen at startup. If an inconsistency occurs, the defect is to be attributed to the HW.
The display turns on but does not start up or freezes during start upThis defect manifests itself with the missing screen of the penguins of the "Linux" operating system or with the interruption of the DMG writing (which behaves like a loading bar); if either of these conditions occurs, please contact DMG.
The display turns black after functioning but restarts correctly after forced restart. Only for Matisse 15,6", 18,5", 21,5"This defect was detected ONLY on LVDS screens and therefore all Matisse BIGs (DSD -Touch and NOT). Please contact DMG.
The display shows the indication "E" followed by a number XIn this case, it is a generic error indication due to an incorrect setting of the display. Please contact DMG
No connection The display does not connect to the Internet.MAIN CAUSES:
1 - if using a SIM with 4G router (Telemaco II or Teltonika), check signal quality.
2 - if a SIM with a 4G router is used (Telemaco II or Teltonika), check traffic availability.
3 - if a SIM with a 4G router is used (Telemaco II or Teltonika), check that a DATA plan is active.
4 - Make sure that the ETHERNET connection is direct or with dedicated devices (HUB, Extender etc).
5 - avoid splices and extensions directly on the ETHERNET cable.
6 - check for the presence of Firewall.

1 - Check that the green LED on the back (ETHERNET port) flashes when the network cable is connected.
2 - Only with Matisse R5, make sure that the LEDs on the ETHERNET connector are on (steady yellow and flashing green).
3 - if DHCP connection check in the menus that the device takes an automatic IP.
4 - Only with Matisse R5, connect to the DIDO web page directly from the device menu.
Display defects The display shows vertical linesIf the lines are fixed and black, please contact DMG.
The display shows horizontal lines
The display is whitePlease contact DMG.
The display has inverted colors or with a "negative" effectPlease contact DMG.


2.7Download PDF
Network connection2.8 (current version)Download PDF
Updated on 3 Febbraio 2023
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