Matisse DSD Display

( Digital Signage Display )

(v 1.3)

To check and download all versions of this guide, go at the following link.

Updated to EN81-28:2018 regulation.

Safety and usage cautions

Before installing our products, we recommend you to consult the section about safety and usage cautions at the link below.


H50 version

– H50 version mounting

– H50 version disassembly
H23 version

– H23 version mounting

A) – With cut-out at wall (dimension cut-out: 283 x 185 mm)
B) – Without cut-out at wall

– H23 version disassembly

Wiring Instructions

Power Supply

A) – EWS.AL224_100 – Optional power supply (4.2A – 100W – 24V)

Direct network connection with Matisse

Connection via ethernet extenders

A) – Machine Room
B) – Shaft
C) – Top of cabin
D) – Matisse R5 position indicator in the elevator car

Information on the network connections status

Menu – Networking

Pairing with MosaicONE software

To see the procedure for pairing a Matisse / DSD device with the MOSAICONE cloud software, visit the link below
Procedure to pairing Matisse/DSD with MOSAICONE


DimensionsTFT 15,6″ H50 version:
401 x 251 x H51 mm
TFT 15,6″ H23 version:
401 x 251 x H23 mm (with cut-out at wall)
401 x 251 x H47 mm (without cut-out at wall)
Visible area344,2×193,6 mm (16:9)
ResolutionFull HD
Degree of protectionIP2X
Screen TechnologyIPS
Mass Storage8 GB EMMC
Power supply (position input)24V DC ±10%
Absorption1000 mA
Operating temperature-10°C ÷ +50°C


Fault description All Matisse visual & media systems
Installation errors The display does not light upCheck for the presence of 24VdC voltage.
Make sure that the type of voltage complies with that required (direct voltage, not alternating, not rectified).
Check the correct polarity on the power terminals.
Even if the display seems off, check that the red FAIL led on the back is not on, if it is, in this case the problem would be of a different nature. Please contact DMG.
Check that the characteristics of the system can meet the consumption requirements in terms of current of the devices, as recommended and for correct operation, it may be necessary to use additional power supplies (available from DMG).
Display Flashes or restarts continuouslyMake sure that the type and voltage value comply with those required, if the problem persists it can be attributed to a HW defect.
Steady red LEDDevice in FAIL. Indicates a Serious system ERROR, inherent in a hardware defect or other unresolvable defect. Please contact DMG.
Flashing red LEDDevice in FAIL. Indicates a generic system ERROR, in this case there may have been a problem relating to the graphic or fw programming of the device, an update via USB may be sufficient. Ex: the display shows "NO GRAPHIC FOUND" associated with the flashing red LED (see error messages).
The display does not show numbers and/or arrowsMake sure that the type and voltage value comply with those required for the inputs, make sure you have correctly set the type of common.
Error messages High display temperature
Device is on standby.
Wait for temperature to decrease.
The system will start automatically
This is an "alert" message. The device has detected a rise in temperature. The system automatically shuts down all the functions (except those for the lifts) to allow you to return to the permitted values. The prolongation of this defect causes the block of the device (see next point)
Display malfunction detected
Please contact technical assistance
This is a serious error message. It causes the system to block and can occur in 2 ways:
1 - the alert message of the previous point occurs 10 times (the causes are those reported in this point)
2 - the temperature rise is extremely fast. This causes the system to interpret the defect as an assembly problem and in any case label it as "potentially harmful". in this case it is not possible to intervene remotely.
Wrong recognition Coding interfaceFor displays that use coding interfaces (slots), the data of the inserted interface is shown on the screen at startup. If an inconsistency occurs, the defect is to be attributed to the HW.
The display turns on but does not start up or freezes during start upThis defect manifests itself with the missing screen of the penguins of the "Linux" operating system or with the interruption of the DMG writing (which behaves like a loading bar); if either of these conditions occurs, please contact DMG.
The display turns black after functioning but restarts correctly after forced restart. Only for Matisse 15,6", 18,5", 21,5"This defect was detected ONLY on LVDS screens and therefore all Matisse BIGs (DSD -Touch and NOT). Please contact DMG.
The display shows the indication "E" followed by a number XIn this case, it is a generic error indication due to an incorrect setting of the display. Please contact DMG
No connection The display does not connect to the Internet.MAIN CAUSES:
1 - if using a SIM with 4G router (Telemaco II or Teltonika), check signal quality.
2 - if a SIM with a 4G router is used (Telemaco II or Teltonika), check traffic availability.
3 - if a SIM with a 4G router is used (Telemaco II or Teltonika), check that a DATA plan is active.
4 - Make sure that the ETHERNET connection is direct or with dedicated devices (HUB, Extender etc).
5 - avoid splices and extensions directly on the ETHERNET cable.
6 - check for the presence of Firewall.

1 - Check that the green LED on the back (ETHERNET port) flashes when the network cable is connected.
2 - Only with Matisse R5, make sure that the LEDs on the ETHERNET connector are on (steady yellow and flashing green).
3 - if DHCP connection check in the menus that the device takes an automatic IP.
4 - Only with Matisse R5, connect to the DIDO web page directly from the device menu.
Display defects The display shows vertical linesIf the lines are fixed and black, please contact DMG.
The display shows horizontal lines
The display is whitePlease contact DMG.
The display has inverted colors or with a "negative" effectPlease contact DMG.


1.1Download PDF
Updated to the Matisse R51.2Download PDF
H50 version mounting1.3 (current version)Download PDF
Updated on 30 Giugno 2023
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