(v 1.0)
To check and download all versions of this guide, go at the following link.
This device is updated to EN81-28:2018 regulation.
Safety and usage cautions
Before installing our products, we recommend you to consult the section about safety and usage cautions at the link below.
Raffaello + MosaicONE
Raffaello is DMG’s 65,000 color TFT display, now available with various graphic templates that can be customized directly from the MosaicONE platform.
Its various sizes can cover multiple widths of fixtures:
Raffaello 2″
Raffaello 2,8″
Raffaello 4,3″
Raffaello 5″
Mounting
Raffaello 2″
Flush Mounting (back mounting)
With welded pins on 1,5/2 mm pushbutton panel
With pins on backplate (for 0,7/1,5 mm pushbutton panel)
3) Remove the double-sided adhesive tape.
With D13 screen (frontal mounting)
Frontal mounted on 1/2 mm pushbutton panel
With DZ1 screen (frontal mounting)
Frontal mounted on 1/2 mm pushbutton panel
With welded pins on 1,5/2 mm pushbutton panel
With pins on backplate (for 0,7/1,5 mm pushbutton panel)
3) Remove the double-sided adhesive tape.With D13 screen (frontal mounting)
Frontal mounted on 1/2 mm pushbutton panel
With DZ1 screen (frontal mounting)
Frontal mounted on 1/2 mm pushbutton panel
Raffaello 2,8″
Flush Mounting (back mounting)
With welded pins on 1,5/2 mm pushbutton panel
With pins on backplate (for 1 mm pushbutton panel)
With welded pins on 1,5/2 mm pushbutton panel
With pins on backplate (for 1 mm pushbutton panel)
Raffaello 2,8″ (EN81-71)
Flush Mounting (back mounting)
With welded pins on 2/3 mm pushbutton panel
A) – 2mm thicknes plate only
B1) – For 2mm/3mm thicknes plate
B2) – For 1,5mm thicknes plate
With welded pins on 2/3 mm pushbutton panel
A) – 2mm thicknes plate only
B1) – For 2mm/3mm thicknes plate
B2) – For 1,5mm thicknes plate
Raffaello 4,3″
Flush Mounting (back mounting)
With welded pins on 1,5/3 mm pushbutton panel
If you are replacing an existing position indicator, please verify that studs’ length match the above mentioned one; if not, please shorten them.
With pins on backplate (for 1 mm pushbutton panel)
If you are replacing an existing position indicator, please verify that studs’ length match the above mentioned one; if not, please shorten them.
With welded pins on 1,5/3 mm pushbutton panel
If you are replacing an existing position indicator, please verify that studs’ length match the above mentioned one; if not, please shorten them.With pins on backplate (for 1 mm pushbutton panel)
If you are replacing an existing position indicator, please verify that studs’ length match the above mentioned one; if not, please shorten them.Raffaello 4,3″ (EN81-71)
Flush Mounting (back mounting)
With welded pins on 2/3 mm pushbutton panel
If you are replacing an existing position indicator, please verify that studs’ length match the above mentioned one; if not, please shorten them.
With welded pins on 2/3 mm pushbutton panel
If you are replacing an existing position indicator, please verify that studs’ length match the above mentioned one; if not, please shorten them.Raffaello 5″
Flush Mounting (back mounting)
With welded pins on 2/3 mm pushbutton panel
With pins on backplate (for 1/1,5 mm pushbutton panel)
Frontal Mounting
Frontal mounted on 1/2 mm pushbutton panel
With welded pins on 2/3 mm pushbutton panel
With pins on backplate (for 1/1,5 mm pushbutton panel)
Frontal Mounting
Frontal mounted on 1/2 mm pushbutton panel
Wiring
Basic Wiring (Raffaello 2″)
Raffaello 2″ + NON-DMG Controllers
Proprietary CAN protocol
1 Wire / Floor
10 floors max.
1 Wire / Segment
29 floors max. (-9, 0, 19)
Gray / Binary
72 floors max. (-9, 0, 62)
TKE/MEA/Autinor
Indipendent sensor
1 Wire / Floor
10 floors max.1 Wire / Segment
29 floors max. (-9, 0, 19)Gray / Binary
72 floors max. (-9, 0, 62)TKE/MEA/Autinor
Indipendent sensor
Raffaello 2″ + DEUM Encoder
For more details please refer to the Encoder DEUM support pageDMG CAN serial protocol
DMG 3-wires serial protocol
RS485 serial
Raffaello 2″ + Pitagora 4.0
CAR
FLOOR
FLOOR
Basic Wiring (Raffaello 2,8″)
Raffaello 2,8″ + NON-DMG Controllers
Proprietary CAN protocol
1 Wire / Floor
10 floors max.
1 Wire / Segment
29 floors max. (-9, 0, 19)
Gray / Binary
72 floors max. (-9, 0, 62)
TKE/MEA/Autinor
Indipendent sensor
1 Wire / Floor
10 floors max.1 Wire / Segment
29 floors max. (-9, 0, 19)Gray / Binary
72 floors max. (-9, 0, 62)TKE/MEA/Autinor
Indipendent sensor
Raffaello 2,8″ + DEUM Encoder
For more details please refer to the Encoder DEUM support pageDMG CAN serial protocol
DMG 3-wires serial protocol
RS485 serial
Raffaello 2,8″ + Pitagora 4.0
CAR
FLOOR
FLOOR
Basic Wiring (Raffaello 4,3″ / 5″)
Raffaello 4,3″ / 5″ + NON-DMG Controllers
Proprietary CAN protocol
1 Wire / Floor
10 floors max.
1 Wire / Segment
29 floors max. (-9, 0, 19)
Gray / Binary
72 floors max. (-9, 0, 62)
TKE/MEA/Autinor
Indipendent sensor
With this connection, the following settings are required in the programming menu:
Raffaello M1 / Input
• Pos. Sensor (Manual) – The arrows are controlled by inputs
• Pos. Sensor (Auto) – The arrows are controlled by sensors
Raffaello M1 / Options / Interface options / Display configuration
• COP (Car operating panel display)
Raffaello M1 / Options / Interface options / Common selections
• Negative
1 Wire / Floor
10 floors max.1 Wire / Segment
29 floors max. (-9, 0, 19)Gray / Binary
72 floors max. (-9, 0, 62)TKE/MEA/Autinor
Indipendent sensor
With this connection, the following settings are required in the programming menu:
Raffaello M1 / Input
• Pos. Sensor (Manual) – The arrows are controlled by inputs
• Pos. Sensor (Auto) – The arrows are controlled by sensors
Raffaello M1 / Options / Interface options / Display configuration
• COP (Car operating panel display)
Raffaello M1 / Options / Interface options / Common selections
• Negative
Raffaello 4,3″ / 5″ + DEUM Encoder
For more details please refer to the Encoder DEUM support pageDMG CAN serial protocol
DMG 3-wires serial protocol
RS485 serial
Raffaello 4,3″ / 5″ + Pitagora 4.0
CAR
FLOOR
FLOOR
Raffaello 4,3″ / 5″ + Pitagora V3
CAR
FLOOR
FLOOR
Raffaello 4,3″ / 5″ + A.P.S. (Autonomous Positioning System)
The Autonomous Positioning System for the DMG displays of the Raffaello, Giotto and Matisse series, allows to show the lift position and direction independently from the controller. The interface uses the sensors signals installed on the top of elevator car.
If available, it is possible to use the same position sensors used by the controller.
If NOT availale, you have to install:
• 1 NO magnetic sensor on the cabin + 1 magnet at every floors for counting position.
In this interface there is a CAN BUS serial line for piloting the position indicators of floor.
For all other functions (Voice Synthesizer, gong, indicators, etc.) please refer to the display technical support page.
Autonomous positioning System
If available, it is possible to use the same position sensors used by the controller.
If NOT availale, you have to install:
• 1 NO magnetic sensor on the cabin + 1 magnet at every floors for counting position.
In this interface there is a CAN BUS serial line for piloting the position indicators of floor.
For all other functions (Voice Synthesizer, gong, indicators, etc.) please refer to the display technical support page.
Autonomous positioning System
Raffaello 4,3″ / 5″ + CANopen protocol
The TFT CANopen interface is a device for interfacing DMG displays to all third-party CANopen controllers on the market.
The DMG displays of the CANopen line comply with the standards CiA-301 and CiA-417 (Lift).
The elevator functions described by the CiA-417 profile and implemented in the displays are:
1) Position
2) Arrows
3) Trigger
4) Signalisations
5) Gong
6) Lift data
The image below shows the connection principle of a CANopen DMG display.
I/O 1/2, OUT 1, IN 1-2 : This is just an example of how to connect the inputs/outputs of the CANopen interface.
The DMG CANopen displays have new menu parameters through which the installer user can set:
The CANopen node ID (“NodeID”)
The baud rate of the CAN line (“Baud rate”)
Service messages wiring
Raffaello 2″
| CAR | FLOOR | |
|---|---|---|
| S4 | Antipanic light | No entry |
Raffaello 2,8″
| CAR | FLOOR | |
|---|---|---|
| S1 | Alarm sent | Alarm |
| S2 | Communication establiched | Car here |
| S4 | Antipanic light | No entry |
Raffaello 4,3″ / 5″
| CAR | FLOOR | |
|---|---|---|
| S1 | Alarm sent | Alarm |
| S2 | Communication establiched | Car here |
| S3 | Overload | Custom |
| S4 | Antipanic light | No entry |
Service messages can also be piloted, through serial bus, by the DMG controller or DEUM.M15 encoder.
TRIGGER command wiring (parallel inputs only)
This input is used to trigger the gong.
Raffaello 4,3″ / 5″
External arrows wiring
Raffaello 4,3″ / 5″
Setting on-board parameters
All the Raffaello visual setups can be viewed and modified using Mosaic One. Some parameters are only available in the on-board menu:
The following list describes all the parameters available in the Raffaello display menu.
Some parameters may not be accessible, depending on the installed interface board and/or the selected encoding.
Raffaello TFT on-board menu navigation
PRG button
Access key to:
menu, submenu, settings
Value setting
ADV button
Menu navigation key
The Raffaello TFT display menu can be managed locally, without physically accessing the device, using the FUSION app via Bluetooth®*.
(*) Releasing Q1 of 2026
Press PRG to enter the menu.
The QR code shown on the home screen refers to the DIDO web page of the Raffaello M-One
Setting the menu navigation language
Raffaello M1 / Screen Settings / Menu Language
Setting the encoding protocol
Raffaello M1 / Physical input
Raffaello M1 / Input
The parameters change according to the connected interface.
1) For 2″ and 2.8″ serial position indicators, you must first select whether the serial line is RS485 or CAN-BUS.
2) Select the protocol type.
Setting the interface options
Parallel interface
Setting Raffaello as elevator car indicator or floor indicator
Raffaello M1 / Options / Interface options / Display configuration
1 (COP) – Car position indicator
2 (LIP/LOP) – Floor position indicator
Setting the floor offset
Raffaello M1 / Options / Interface options / Offset value
Setting the first visualization
Raffaello M1 / Options / Interface options / First visualization
This parameter is used with binary or Gray input and determines the display’s behavior when all the inputs are inactive (corresponding to the controller setting all bits to “0”)
1) It does not display any numbers
2) Lowest floor
Setting the common of the parallel position inputs
Raffaello M1 / Options / Interface options / Common selection
Setting the scrolling arrows
Raffaello M1 / Options / Interface options / Arrow type
1) Fixed arrows
2) Scrolling arrows
Enabling of auxiliary signals
Raffaello M1 / Options / Interface options / Enable AUX signals
When the parameter “Enable AUX signals” is set to “6+4”, you can assign service message symbols to AUX inputs (X07 to X10) using this menu.
1) 10 Floor parallel inputs (X01÷X10) + 0 AUX Signals
2) 6 Floor parallel inputs (X01÷X06) + 4 AUX Signals (X07÷X10)
Setting the display delay of floor change
Raffaello M1 / Options / Interface options / input filtering
The display delay helps avoiding visualization errors during floor change.
00 = disabled
01 = 100 ms
—
20 = 2000 ms
Enabling Gong from arrow input
Raffaello M1 / Options / Interface options / Gong from arrows
This option allows to use the arrow input as trigger for audio message playback.
Enabling the Firefighters Operation parameter
Raffaello M1 / Options / Interface options / Firefighters operation
This parameter allows to set the display during the firefighters operation.
1) Disabled: normal operation
2) Egress Floor: when in firefighters operation, the indicator only shows the floor symbols.
3) Non-Egress Floor: when in firefighters operation, the indicator blacks out.
Raffaello M1 / Options / Interface options / Display configuration
1 (COP) – Car position indicator
2 (LIP/LOP) – Floor position indicator
Setting the floor offset
Raffaello M1 / Options / Interface options / Offset value
Setting the first visualization
Raffaello M1 / Options / Interface options / First visualization
This parameter is used with binary or Gray input and determines the display’s behavior when all the inputs are inactive (corresponding to the controller setting all bits to “0”)
1) It does not display any numbers
2) Lowest floor
Setting the common of the parallel position inputs
Raffaello M1 / Options / Interface options / Common selection
Setting the scrolling arrows
Raffaello M1 / Options / Interface options / Arrow type
1) Fixed arrows
2) Scrolling arrows
Enabling of auxiliary signals
Raffaello M1 / Options / Interface options / Enable AUX signals
When the parameter “Enable AUX signals” is set to “6+4”, you can assign service message symbols to AUX inputs (X07 to X10) using this menu.
1) 10 Floor parallel inputs (X01÷X10) + 0 AUX Signals
2) 6 Floor parallel inputs (X01÷X06) + 4 AUX Signals (X07÷X10)
Setting the display delay of floor change
Raffaello M1 / Options / Interface options / input filtering
The display delay helps avoiding visualization errors during floor change.
00 = disabled
01 = 100 ms
—
20 = 2000 ms
Enabling Gong from arrow input
Raffaello M1 / Options / Interface options / Gong from arrows
This option allows to use the arrow input as trigger for audio message playback.
Enabling the Firefighters Operation parameter
Raffaello M1 / Options / Interface options / Firefighters operation
This parameter allows to set the display during the firefighters operation.
1) Disabled: normal operation
2) Egress Floor: when in firefighters operation, the indicator only shows the floor symbols.
3) Non-Egress Floor: when in firefighters operation, the indicator blacks out.
Serial interfaces (RS485 DMG / CAN DMG / Pitagora 4.0)
Setting Raffaello as elevator car indicator or floor indicator
Raffaello M1 / Options / Interface options / Display configuration
1 (COP) – Car position indicator
2 (LIP/LOP) – Floor position indicator
Setting the arrows configuration
Raffaello M1 / Options / Interface options / Arrow configuration
1) Direction arrows – only show the car current direction of travel.
2) Next direction arrows – show car next direction of travel after stop. (further information below)
Next Direction Arrows enabled from input
Gong and arrows light up only on the position indicators with the “NEXT DIRECTION” input powered.
A) Next direction input from other controllers.
If the DEUM Encoder is used, please refer to the relevant manual
Next Direction Arrows locally programmed
Through the addressing procedure one can permanently assign to each indicator the information of the floor on which it is mounted; in this way, next direction arrows only light up at the floor where the car is positioned.
– Addressing procedure –
1) – Connect all position indicators to the encoder or to the controller.
2) – Move the cabin to the floor corresponding to the position indicator to be addressed.
3) – Check that the lettering shown is the desired one.
4a) – Place a magnet in front of the positio indicator and wait for the display to flash for 3 seconds as confirmation.
4b) – Press and hold the ADV button and wait for the position indicator to flash for 3 seconds as confirmation.
5) – Repeat procedure for each floor.
If the DEUM Encoder is used, please refer to the relevant manual
Enable signal of “Car at Floor” from “NEXT DIR.” input
Raffaello M1 / Options / Interface options / Car at floor
This option allows to use the next direction input to light up “Car at floor” signal (if applicable).
Set up the gong to be indipendent from the arrows
Raffaello M1 / Options / Interface options / Gong with no Arrows
Setting CAN BUS protocol transmission speed
Raffaello M1 / Options / Interface options / CAN baudrate
Setting the visualization of the intermediate floors
Raffaello M1 / Options / Interface options / Convert Mezzanine
This option automatically converts intermediate floor signals into traditional “Mezzanine style” format (1/2, 2/3, etc.). Available only for floors 1 to 8.
Display Floor
Raffaello M1 / Options / Interface options / Display Floor
Display Side
Raffaello M1 / Options / Interface options / Display Side
Associate the floor position indicator with the duplex controllers
Raffaello M1 / Options / Interface options / Shaft ID
Select the ID of the elevator this indicators refers to.
0 for legacy, generic or car indicator.
1 to 6 for a specific elevator.
Enabling the Firefighters Operation parameter
Raffaello M1 / Options / Interface options / Firefighters operation
This parameter allows to set the display during the firefighters operation.
1) Disabled: normal operation
2) Egress Floor: when in firefighters operation, the indicator only shows the floor symbols.
3) Non-Egress Floor: when in firefighters operation, the indicator blacks out.
Raffaello M1 / Options / Interface options / Display configuration
1 (COP) – Car position indicator
2 (LIP/LOP) – Floor position indicator
Setting the arrows configuration
Raffaello M1 / Options / Interface options / Arrow configuration
1) Direction arrows – only show the car current direction of travel.
2) Next direction arrows – show car next direction of travel after stop. (further information below)
Next Direction Arrows enabled from input
Gong and arrows light up only on the position indicators with the “NEXT DIRECTION” input powered.
A) Next direction input from other controllers.
If the DEUM Encoder is used, please refer to the relevant manual
Next Direction Arrows locally programmed
Through the addressing procedure one can permanently assign to each indicator the information of the floor on which it is mounted; in this way, next direction arrows only light up at the floor where the car is positioned.
– Addressing procedure –
1) – Connect all position indicators to the encoder or to the controller.
2) – Move the cabin to the floor corresponding to the position indicator to be addressed.
3) – Check that the lettering shown is the desired one.
4a) – Place a magnet in front of the positio indicator and wait for the display to flash for 3 seconds as confirmation.
4b) – Press and hold the ADV button and wait for the position indicator to flash for 3 seconds as confirmation.
5) – Repeat procedure for each floor.
If the DEUM Encoder is used, please refer to the relevant manual
Enable signal of “Car at Floor” from “NEXT DIR.” input
Raffaello M1 / Options / Interface options / Car at floor
This option allows to use the next direction input to light up “Car at floor” signal (if applicable).
Set up the gong to be indipendent from the arrows
Raffaello M1 / Options / Interface options / Gong with no Arrows
Setting CAN BUS protocol transmission speed
Raffaello M1 / Options / Interface options / CAN baudrate
Setting the visualization of the intermediate floors
Raffaello M1 / Options / Interface options / Convert Mezzanine
This option automatically converts intermediate floor signals into traditional “Mezzanine style” format (1/2, 2/3, etc.). Available only for floors 1 to 8.
Display Floor
Raffaello M1 / Options / Interface options / Display Floor
Display Side
Raffaello M1 / Options / Interface options / Display Side
Associate the floor position indicator with the duplex controllers
Raffaello M1 / Options / Interface options / Shaft ID
Select the ID of the elevator this indicators refers to.
0 for legacy, generic or car indicator.
1 to 6 for a specific elevator.
Enabling the Firefighters Operation parameter
Raffaello M1 / Options / Interface options / Firefighters operation
This parameter allows to set the display during the firefighters operation.
1) Disabled: normal operation
2) Egress Floor: when in firefighters operation, the indicator only shows the floor symbols.
3) Non-Egress Floor: when in firefighters operation, the indicator blacks out.
Setting the graphic options
Hide Floor Symbols
Raffaello M1 / Options / Graphic options / Hide Floor Symbols
This option allows to show or hide the floor symbol on the screen.
This option allows to show or hide the floor symbol on the screen.
Hide arrows
Raffaello M1 / Options / Graphic options / Hide Arrows
This option allows to show or hide the arrows on the screen.
This option allows to show or hide the arrows on the screen.
Hide Floor Symbol with Signal
Raffaello M1 / Options / Graphic options / Hide Floor Symbol with Signals
This option allows to show or hide the floor symbol on the screen when a service message is displayed.
This option allows to show or hide the floor symbol on the screen when a service message is displayed.
Hide Arrows with Signal
Raffaello M1 / Options / Graphic options / Hide Arrows with Signal
This option allows to show or hide the arrow on the screen when a service message is displayed.
This option allows to show or hide the arrow on the screen when a service message is displayed.
Filter Blinking Signals
Raffaello M1 / Options / Graphic options / Filter Blinking Signals
This option filters blinking signals from controller to avoid unwanted fading effects on TFT screen.
This option filters blinking signals from controller to avoid unwanted fading effects on TFT screen.
Signals Mode
Raffaello M1 / Options / Graphic options / Signals Mode
Choose alternating so that service messages alternate with floor symbol; fixed to have them visible as long as they active.
Choose alternating so that service messages alternate with floor symbol; fixed to have them visible as long as they active.
Device Mounting
Raffaello M1 / Options / Graphic options / Device Mounting
This option allows the user to rotate the content of the screen according to the mounting of the display.
This option allows the user to rotate the content of the screen according to the mounting of the display.
Setting the service message inputs S1-S4
Raffaello M1 / Options / Graphic options / S1-S4 Inputs Configuration
Inputs S1–S4 are factory-configured with default settings; parameter changes can be performed via the configuration menu.
C) Car
F) Floor
See also:
Service Messages wiring
Inputs S1–S4 are factory-configured with default settings; parameter changes can be performed via the configuration menu.
C) Car
F) Floor
See also:
Service Messages wiring
Setting the Auxiliary Signals
Raffaello M1 / Options / Graphic options / AUX Signals Configuration
To assign additional signals beyond those managed by inputs S1–S4, first enable the parallel inputs X07–X10 (if unused) via:
Raffaello M1 >> Options >> Interface options >> Enable AUX signals.
Once enabled, assign the signals as follows:
AUX signal 1 = X07
AUX signal 2 = X08
AUX signal 3 = X09
AUX signal 4 = X10
See also:
Enable AUX signals
(Setting the interface options >> Parallel interface >> Enable AUX signals)
To assign additional signals beyond those managed by inputs S1–S4, first enable the parallel inputs X07–X10 (if unused) via:
Raffaello M1 >> Options >> Interface options >> Enable AUX signals.
Once enabled, assign the signals as follows:
AUX signal 1 = X07
AUX signal 2 = X08
AUX signal 3 = X09
AUX signal 4 = X10
See also:
Enable AUX signals
(Setting the interface options >> Parallel interface >> Enable AUX signals)
Compliance with EN 81-28
Raffaello M1 / Options / Graphic options / EN81-28
If this setting is enabled, EN81-28 signals (if active) are displayed together. If this setting is disabled, EN81-28 signals are displayed alternately.
If this setting is enabled, EN81-28 signals (if active) are displayed together. If this setting is disabled, EN81-28 signals are displayed alternately.
Enable energy saving function
Raffaello M1 / Options / Graphic options / Screensaver timer
If this setting is enabled, EN81-28 signals (if active) are displayed together. If this setting is disabled, EN81-28 signals are displayed alternately.
If this setting is enabled, EN81-28 signals (if active) are displayed together. If this setting is disabled, EN81-28 signals are displayed alternately.
Setting the audio options
Adjusting the gong / buzzer audio level
Raffaello M1 / Audio Options / Gong / Buzzer volume
A) Adjusting the gong audio level
B) Adjusting the buzzer audio level
A) Adjusting the gong audio level
B) Adjusting the buzzer audio level
Other settings
Floor customizations (floor numbers and letters)
Before starting customization, move the car to the floor to be customized.Press and hold the PRG button for 3 seconds to access the customization menu.
Backlight settings
Raffaello M1 / Screen Settings / Backlight Settings
The backlight values of the screen will remain fixed and should not be confused with the power saving function..
The backlight values of the screen will remain fixed and should not be confused with the power saving function..
Orientation
Raffaello M1 / Screen Settings / Orientation
The parameter allows the user to switch between landscape (horizontal) and portrait (vertical) orientation.
This is only available for themes that support both of them. A device reset is mandatory.
The parameter allows the user to switch between landscape (horizontal) and portrait (vertical) orientation.
This is only available for themes that support both of them. A device reset is mandatory.
Demo Mode
Raffaello M1 / Screen Settings / Demo Mode
Theme
Raffaello M1 / Screen Settings / Theme
To select a graphic background theme.
Raffaello M1 / Screen Settings / Flat Styles
To select two solid colors for the background and digits.
To select a graphic background theme.
Raffaello M1 / Screen Settings / Flat Styles
To select two solid colors for the background and digits.
Reset All Settings
Raffaello M1 / Options / Reset All Settings
The display original factory settings will be restored and configurations will be deleted.
The display original factory settings will be restored and configurations will be deleted.
Raffaello display update (firmware and graphic)
Via USB flash drive + micro-USB OTG adapter
1) Export the chosen configuration (.rr5/.bin) from the MosaicONE cloud software.2) Copy the file to USB memory (FAT32 formatted).
3) Insert the micro-USB OTG adapter directly into the micro-USB port of the Raffaello display and use the contextual menu.
Raffaello M1 / USB / Import file
Via USB ► micro-USB cable connected directly to the PC
1) Export the chosen configuration (.rr5/.bin) from the MosaicONE cloud software.2) Connect the PC directly to the Raffaello display using a USB cable.
Raffaello M1 / USB / Reboot as USB device
3) Wait until the display has fully completed the reboot sequence before it is recognized by the PC as a USB mass storage device.
4) Copy the files to the Raffaello M1 device memory
5) Eject the Raffaello M1 device from the PC to complete the installation process and wait for the display to fully reboot.Warning: Do not disconnect the cable until the display has fully rebooted.Using the FUSION app with the Raffaello display
Download, install, and launch the FUSION app.
The FUSION app allows you to manage various DMG devices.
In this case, select the display category.
With Bluetooth®* turned on, initiate a scan for available displays and select the device to be managed.
(*) Releasing Q1 of 2026.
By tapping the name, the corresponding display will flash, allowing the operator to identify the device being interacted with.
Two options will be displayed:
• Menu Navigation
• Theme Settings
Menu Navigation
Allows navigation within the menu as if using the ADV and PRG buttons on the display.
Interaction occurs in real time, just like operating the physical programming buttons on the display.
Theme Settings
Allows editing of the variable fields that make up the existing graphic theme, including installation data.
Does not permit graphic editing activities.
Datasheet
| Dimensions | 2" | 52 x 57 mm (H17) |
| 2,8" | 90 x 55 mm (H21) | |
| 2,8" (EN81-71) | 100 x 67 mm (H27) | |
| 4,3" | 132 x 80 mm (H22) | |
| 4,3" (EN81-71) | 138 x 100 mm (H29) | |
| 5" (Frontal mounted) | 132 x 80 mm (H23) | |
| Screen (Viewable area) | 2" | 40,7 x 30,5 mm • 320 x 240 pixel • 65.000 colors |
| 2,8" | 57,6 x 43,2 mm • 320 x 240 pixel • 65.000 colors | |
| 4,3" | 95,1 x 53,9 mm • 480 x 272 pixel • 65.000 colors | |
| 5" | 110,9 x 62,8 mm • 480 x 272 pixel • 65.000 colors | |
| Power supply (position input) | 12÷24V DC ±10% | |
| Absorption | 2" | 12V DC: Max 50mA 24V DC: Max 30mA |
| 2,8" | 12V DC: Max 60mA (Buzzer +120mA) 24V DC: Max 40mA (Buzzer +60mA) |
|
| 4,3" | 12V DC: Max 100mA (Buzzer +120mA) 24V DC: Max 50mA (Buzzer +60mA) |
|
| 5" | 12V DC: Max 180mA (Buzzer +120mA) 24V DC: Max 40mA (Buzzer +60mA) |
|
| IP protection | 2"/2,8"/4,3"/5" | IP44 |
| Operating temperature | 2"/2,8"/4,3"/5" | -10°C ÷ +50°C |
Software
MosaicONE Guide
Troubleshooting
| Fault description | Raffaello 2" | |
|---|---|---|
| Installation errors | The display does not light up | Check for the presence of 12/24VdC voltage. |
| Make sure that the type of voltage complies with that required (direct voltage, not alternating, not rectified). | ||
| Check the correct polarity on the power terminals. | ||
| Press the PRG key and make sure that the menu does not appear. In this case the screen is black but without input it could give the idea of being turned off. | ||
| The display does not show numbers and/or arrows | Make sure that the type and voltage value comply with those required for the inputs, make sure you have correctly set the type of common. | |
| Long presses of the PRG key are not detected by the display. | Update the display to the latest firmware version. | |
| Error messages | BLOCKED DEVICE INSERT CODE | If this message appears when you turn on the device, it means that it was not unlocked by mistake during production. Please contact DMG. |
| The display shows the indication "E" followed by a number X | In this case, it is a generic error indication due to an incorrect setting of the display. Please contact DMG | |
| Display defects | The display shows vertical lines | If the lines are fixed and black, please contact DMG. |
| The display shows horizontal lines | ||
| The display is white | Please contact DMG. | |
| The display has inverted colors or with a "negative" effect | Please contact DMG. | |
| Fault description | Raffaello 2,8" | |
|---|---|---|
| Installation errors | The display does not light up | Check for the presence of 12/24VdC voltage. |
| Make sure that the type of voltage complies with that required (direct voltage, not alternating, not rectified). | ||
| Check the correct polarity on the power terminals. | ||
| Press the PRG key and make sure that the menu does not appear. In this case the screen is black but without input it could give the idea of being turned off. | ||
| The display does not show numbers and/or arrows | Make sure that the type and voltage value comply with those required for the inputs, make sure you have correctly set the type of common. | |
| Long presses of the PRG key are not detected by the display. | Update the display to the latest firmware version. | |
| Error messages | BLOCKED DEVICE INSERT CODE | If this message appears when you turn on the device, it means that it was not unlocked by mistake during production. Please contact DMG. |
| The display shows the indication "E" followed by a number X | In this case, it is a generic error indication due to an incorrect setting of the display. Please contact DMG | |
| Display defects | The display shows vertical lines | If the lines are fixed and black, please contact DMG. |
| The display shows horizontal lines | ||
| The display is white | Please contact DMG. | |
| The display has inverted colors or with a "negative" effect | Please contact DMG. | |
| Fault description | Raffaello 4,3" / 5" | |
|---|---|---|
| Installation errors | The display does not light up | Check for the presence of 12/24VdC voltage. |
| Make sure that the type of voltage complies with that required (direct voltage, not alternating, not rectified). | ||
| Check the correct polarity on the power terminals. | ||
| Even if the display seems off, check that the red FAIL led on the back is not on, if it is, in this case the problem would be of a different nature. Please contact DMG. | ||
| Press the PRG key and make sure that the menu does not appear. In this case the screen is black but without input it could give the idea of being turned off. | ||
| Steady red LED | Device in FAIL. Indicates a Serious system ERROR, inherent in a hardware defect or other unresolvable defect. Please contact DMG. | |
| Flashing red LED | Device in FAIL. Indicates a generic system ERROR, in this case there may have been a problem relating to the graphic or fw programming of the device, an update via USB may be sufficient. Ex: the display shows "NO GRAPHIC FOUND" associated with the flashing red LED (see error messages). | |
| The display does not show numbers and/or arrows | Make sure that the type and voltage value comply with those required for the inputs, make sure you have correctly set the type of common. | |
| Long presses of the PRG key are not detected by the display. | Update the display to the latest firmware version. | |
| Error messages | BLOCKED DEVICE INSERT CODE | If this message appears when you turn on the device, it means that it was not unlocked by mistake during production. Please contact DMG. |
| Wrong recognition Coding interface | For displays that use coding interfaces (slots), the data of the inserted interface is shown on the screen at startup. If an inconsistency occurs, the defect is to be attributed to the HW. | |
| The display shows the indication "E" followed by a number X | In this case, it is a generic error indication due to an incorrect setting of the display. Please contact DMG | |
| Display defects | The display shows vertical lines | If the lines are fixed and black, please contact DMG. |
| The display shows horizontal lines | ||
| The display is white | Please contact DMG. | |
| The display has inverted colors or with a "negative" effect | Please contact DMG. | |
Download
| Reference | Version | Link |
|---|---|---|
| Raffaello M1 | V1.0 | Download PDF (English) |